Every agent is the same engine loaded with a different playbook. Master one screen and you've mastered all four agents — and any custom agent you add later.
Name, voice, speed, opening line — plus warmth, energy, and humour sliders.
The one goal that counts as success for this agent. Everything steers toward it.
The flow it follows loosely — a script-adherence slider sets exactly how loosely.
Questions it must work in naturally — never read out like a checklist.
Data it won't hang up without. Each answer saves to a field on the lead.
Payment links, delivery, escalation, transfers — the levers it's allowed to pull.